PRIVACY POLICY
Last Updated: December 10, 2025
ENSTAH ("we", "us", or "our") operates enstah.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and make purchases.
Please read this Privacy Policy carefully. By using the Site, you agree to the collection and use of information in accordance with this policy.
CAPTCHA and Bot Protection
To protect our Site from spam, abuse, and automated bot activity, we use CAPTCHA technology on certain forms, including:
- Contact forms
- Customer account registration
- Checkout process
- Newsletter signup forms
When you interact with these forms, CAPTCHA services (such as hCaptcha) may collect information about your device and browsing behavior to determine whether you are a human user or an automated bot. This may include:
- IP address
- Browser and device information
- Mouse movements and interaction patterns
- Cookies and similar tracking technologies
Our CAPTCHA service provider processes this information in accordance with their privacy policy. For hCaptcha, please review hCaptcha's Privacy Policy and hCaptcha Terms of Service.
By using our Site, you consent to the use of CAPTCHA technology for security and fraud prevention purposes.
1. Information We Collect
Personal Information
When you visit our Site or make a purchase, we may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Shipping and billing address
- Phone number
- Payment information (processed securely through our payment processor)
- Order history and preferences
Automatically Collected Information
When you visit our Site, we automatically collect certain information about your device and browsing activity, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order confirmations, shipping updates, and tracking information
- Communicate with you about your account or transactions
- Respond to customer service requests and support inquiries
- Send marketing and promotional communications (with your consent)
- Improve our Site, products, and services
- Detect and prevent fraud or unauthorized transactions
- Comply with legal obligations
- Analyze Site usage and trends
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Location Tracking and Location-Based Services
If your privacy policy mentions location tracking or location-based services, it must fully describe how that data is collected and for what purpose.
ENSTAH's website may collect location data through your device's GPS, IP address, or other location-tracking technologies when you use our services. This information is collected to:
- Provide accurate shipping estimates and delivery options
- Customize product recommendations based on your region
- Comply with local tax and regulatory requirements
- Improve our services and user experience
You can control location tracking through your device settings. Disabling location services may limit certain features of our website.
Service Providers
- Payment processors (to process transactions securely)
- Shipping carriers (to fulfill and deliver orders)
- Email service providers (to send communications)
- Analytics providers (to understand Site usage)
- Customer service platforms
Legal Requirements We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, government agencies).
Business Transfers If ENSTAH is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our Site
- Provide personalized content and recommendations
- Analyze Site performance
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of the Site.
5. Third-Party Services
Our Site may contain links to third-party websites or services (e.g., social media platforms, payment processors). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
Third-Party Analytics We use services like Google Analytics to analyze Site traffic and user behavior. These services may collect information about your use of our Site and other websites.
6. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Order and transaction records are retained for accounting, tax, and legal compliance purposes.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Correction You may request access to or correction of your personal information by contacting us at info@enstah.com.
Deletion You may request deletion of your personal information, subject to certain legal exceptions (e.g., order records for tax purposes).
Opt-Out of Marketing: You may opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or contacting us directly.
Do Not Track: Some browsers have "Do Not Track" features. Our Site does not currently respond to Do Not Track signals.
9. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
10. International Users
Our Site is operated in the United States. If you are accessing the Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.
By using our Site, you consent to the transfer of your information to the United States.
11. California Privacy Rights (CCPA)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to request deletion of your personal information
- Right to opt out of the sale of personal information (we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at info@enstah.com.
12. European Union Users (GDPR)
If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR):
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise these rights, contact us at info@enstah.com.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on the Site with a new "Last Updated" date.
Your continued use of the Site after changes constitutes acceptance of the revised Privacy Policy.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@enstah.com
We will respond to your inquiry within a reasonable timeframe.
