TERMS OF SERVICE
Last Updated: December 10, 2025
Please read these Terms of Service ("Terms") carefully before using enstah.com (the "Site") operated by ENSTAH ("us", "we", or "our").
Your access to and use of the Site is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Site.
By accessing or using the Site, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Site.
1. Products and Services
We sell premium hair extensions, lace wigs, and related hair products. All product descriptions, images, and specifications are provided for informational purposes and are subject to change without notice.
We reserve the right to limit quantities, discontinue products, or refuse service to anyone at our sole discretion.
2. Pricing and Payment
All prices are listed in USD and are subject to change without notice. We reserve the right to correct pricing errors on our Site.
Payment is due at the time of purchase. We accept major credit cards and other payment methods as displayed at checkout.
3. Orders and Fulfillment
By placing an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or decline your order for any reason.
Order confirmation does not guarantee product availability. If a product becomes unavailable after you place an order, we will notify you and offer a refund or an alternative.
4. Shipping
Shipping times are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.
Risk of loss and title for items purchased passes to you upon delivery to the shipping carrier.
5. Returns and Refunds
Our return policy is detailed separately and incorporated into these Terms by reference. Returns must comply with our 7-day return policy and eligibility requirements.
We reserve the right to refuse returns that do not meet our policy criteria or show evidence of misuse, alteration, or damage caused by improper care.
6. Product Use and Care
Hair products require proper care and maintenance. We are not responsible for damage resulting from:
- Improper installation, styling, or removal
- Use of harsh chemicals, excessive heat, or bleaching
- Failure to follow care instructions
- Normal wear and tear
By purchasing, you acknowledge that hair products are delicate and require appropriate handling.
7. Intellectual Property
The Site and its original content, features, and functionality are owned by ENSTAH and are protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our express written permission.
8. User Accounts
When you create an account with us, you must provide accurate, complete, and current information. You are responsible for safeguarding your password and for all activities under your account.
You agree to notify us immediately of any unauthorized use of your account.
9. Prohibited Uses
You agree not to use the Site:
- For any unlawful purpose or to violate any laws
- To transmit harmful code, viruses, or malicious software
- To harass, abuse, or harm another person
- To impersonate or attempt to impersonate ENSTAH or another user
- To interfere with or disrupt the Site or servers
- To collect user information without consent
10. Disclaimer of Warranties
THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED.
11. Limitation of Liability
IN NO EVENT SHALL ENSTAH, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR PRODUCTS.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT(S) IN QUESTION.
12. Indemnification
You agree to indemnify, defend, and hold harmless ENSTAH and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of the Site or products
- Your violation of these Terms
- Your violation of any third-party rights
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Massachusetts, United States, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Site shall be resolved in the courts located in Massachusetts.
14. Dispute Resolution
Any dispute or claim arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved within 30 days, either party may pursue legal remedies.
15. Changes to Terms
We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be notified by posting the new Terms on the Site with an updated "Last Updated" date.
Your continued use of the Site after changes constitutes acceptance of the revised Terms.
16. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
17. Entire Agreement
These Terms, along with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and ENSTAH regarding the use of the Site.
18. Contact Information
For questions about these Terms of Service, please contact us at:
Email: info@enstah.com
